Clear project terms and responsibilities.

These Terms & Conditions govern services provided by oOMF! (ABN 22 774 578 197) to clients and prospective clients.

By engaging oOMF!, accepting a quote or proposal, approving work, making a payment, or continuing to use the website, you acknowledge that you have read and accepted these terms.

If a signed agreement, written proposal, quote, or invoice includes specific terms that differ from this page, the specific written terms apply to that engagement to the extent of the difference.

oOMF! provides AI workflow mapping, automation, AI-assisted systems, training, dashboards, internal tools, websites, WordPress and ongoing systems support for Australian service businesses. The exact deliverables, exclusions, timelines, and responsibilities for a project or support arrangement are set out in the relevant quote, proposal, statement of work, invoice, or written agreement.

• AI workflow mapping, automation, AI-assisted systems, dashboards and internal tools.
• Website strategy, UX, content structure, design, development, WordPress support, maintenance, troubleshooting and care plans.
• Technical implementation and systems support connected to the agreed services.
• Consulting, audits, training, technical recommendations and implementation support connected to the agreed services.

Authority and lawful use

The client must have authority to provide information, accounts, instructions and approvals, and must use the work for lawful purposes.

Approved providers

Third-party providers and accounts used for a project must be agreed. Their terms, locations, availability, features and prices can change.

AI and model output

AI-assisted output can be incomplete, incorrect or unsuitable. It must not be treated as verified fact, professional advice or an important decision without the agreed human review.

Human review

The client remains responsible for the business, professional and customer decisions assigned to its people. The scope records key approval points.

Acceptance testing

The client must provide suitable reviewers, examples and timely feedback, then check the agreed workflow and outputs before accepting live use.

Failure and fallback

The scope should state how uncertain or failed work is identified, who receives it and how the task continues manually.

Maintenance and support boundaries

A build does not include continuing maintenance unless the written scope says so. Support applies only to the agreed systems, period and work allowance, and is not a 24-hour service, unlimited work or guaranteed uptime unless a signed agreement expressly says otherwise.

Security limitations and incident cooperation

No connected system has zero risk. The parties must follow the agreed access and information rules, promptly share relevant information about an incident affecting the agreed work and cooperate on reasonable containment and recovery steps. Specialist review may be needed for higher-risk work.

Project scope is limited to the inclusions confirmed in writing. Work requested outside the agreed scope may be quoted separately, charged at an agreed rate, or scheduled as a later phase.

Timelines are estimates unless expressly stated otherwise. Delivery can move when feedback, approvals, content, access credentials, third-party responses, or client decisions are delayed.

Material changes to direction, priority, platform, content volume, integrations, or launch requirements may affect cost and timing.

Invoices are payable within seven days of issue unless another due date is stated in writing.

For fixed-scope projects, a deposit or first milestone payment is usually required before work begins. A 50% deposit may apply unless a different payment schedule is agreed in writing.

Remaining balances are payable according to the relevant invoice, proposal, milestone, or support arrangement.

Late or unpaid invoices may result in work being paused, delivery dates being revised, or services being suspended until outstanding amounts are paid.

Deposits and milestone payments secure project time, scheduling, planning, and resource allocation.

Deposits are not refundable once work has started or project time has been reserved, except where required by Australian Consumer Law.

If a project is cancelled after work has started, completed work, reserved time, third-party costs, and any outstanding balances remain payable.

If a recurring support or care-plan arrangement is cancelled, any notice period, minimum term, prepaid period, or handover condition stated in writing will continue to apply.

Projects work best when both sides keep decisions and materials moving. You agree to provide the access, content, feedback, approvals, and information reasonably needed to complete the agreed work.

• Supply accurate business, service, pricing, legal, policy, brand, and contact information.
• Confirm that any content, imagery, fonts, logos, data, or other materials you provide can legally be used.
• Review work in a reasonable timeframe and raise issues clearly during the relevant review stage.
• Maintain your own backups, account access, domain ownership, hosting access, and third-party subscriptions unless another arrangement is confirmed in writing.

Approval to launch or publish confirms that you have reviewed the relevant work and are satisfied that it is ready to go live, subject to any agreed final adjustments.

Final files, credentials, handover, migration, launch assistance, or transfer of completed deliverables may be withheld until all outstanding invoices for the relevant work have been paid.

Ownership of final custom deliverables transfers to the client after full payment for those deliverables has been received, unless a different written agreement applies.

Until full payment is received, unpaid work remains the property of oOMF!.

oOMF! retains ownership of pre-existing methods, know-how, reusable systems, internal processes, templates, frameworks, code patterns, and non-client-specific tools used to deliver the work.

Third-party themes, plugins, fonts, stock assets, software, hosting, APIs, and platform services remain subject to their own licences, subscriptions, terms, and restrictions.

oOMF! may display completed work in a portfolio, website, proposal, social post, or marketing material unless otherwise agreed in writing.

Projects may rely on third-party services such as AI and automation providers, WordPress, hosting providers, plugins, email systems, analytics tools, Google services, Calendly, payment providers and domain registrars.

oOMF! is not responsible for outages, policy changes, pricing changes, account restrictions, platform decisions, data loss, security incidents, or performance issues caused by third-party services outside its control.

SEO, advertising, analytics, conversion, speed, ranking, traffic, lead, revenue, and business outcomes can be influenced by many factors. No specific commercial result is guaranteed unless expressly stated in writing.

This website is provided for general information, examples, and enquiries. Use it lawfully and do not attempt to disrupt, probe, scrape, copy, or misuse it.

Website content may change over time and does not create a client relationship, final recommendation, fixed scope, or price on its own.

oOMF! may pause or terminate work if invoices remain unpaid, the agreed scope becomes impractical, necessary cooperation is not provided, a client breaches these terms, or continuing the work would be unreasonable or unviable.

If services are suspended or terminated because of non-payment, breach, or cancellation after commencement, refunds are not provided for deposits or completed work except where required by law, and outstanding balances remain payable.

To the maximum extent permitted by law, oOMF! is not liable for indirect, incidental, special, consequential, or business-interruption loss, including loss of profit, revenue, data, goodwill, or opportunity.

To the maximum extent permitted by law, total liability for a claim is limited to the amount paid by you for the services giving rise to that claim.

Nothing in these terms excludes, restricts, or modifies any rights, guarantees, remedies, or protections that cannot be excluded under Australian Consumer Law.

These terms are governed by the laws of Victoria, Australia. Any dispute will be handled under the jurisdiction of the courts and tribunals of Victoria, Australia.

Questions about these Terms & Conditions can be sent to [email protected] or raised by phone on 0466 968 556.

See also the Privacy Policy and Cookie Policy.